Refund policy
Return Period
We offer a 90-day return policy. You have 90 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as when received
- Be unworn or unused
- Have all original tags
- Be in its original packaging
- Be accompanied by a receipt or proof of purchase
- Include a video showing the unboxing of the item, clearly displaying the product and its condition
- Provide close-up photos or videos of the item before shipping it back to verify its current condition
How to Start a Return
Contact us at pawzy20260@gmail.com to request a return. We will provide detailed instructions and the address to send your package.
Important:
- Items returned without prior authorization or without the required unboxing video or pre-return photos will not be accepted.
- Returns must be shipped within 7 days of receiving the return instructions.
- Return shipping costs are generally the responsibility of the customer, except when the product is defective or incorrect.
Damages or Issues
Inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at pawzy20260@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure about your item, please contact us for guidance.
Exchanges
To exchange an item, return your original item with the required unboxing video and pre-return photos. Once the return is accepted, you may purchase the replacement item.
European Union – 14-Day Cooling-Off Period
For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must meet all eligibility criteria, including unboxing video and pre-return photos, and be accompanied by proof of purchase.
Refund Process
Once we receive and inspect your returned item, including the unboxing video and pre-return photos, we will notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at pawzy20260@gmail.com.